The web site BIONAIRE.CA is fully owned and operated by "INTECH MARKETING" company.
All Orders placed over the Internet, over the Fax or over the Phone are processed and shipped out at the Earliest possible time.
The orders for the In-Stock products are normally processed and shipped out within 24 to 48 hours.
The customers who place the order on-line and provide correct and valid email address, receive the instant automatic Order Confirmation via email with the details of the order, the assigned unique order number and the additional information related to the shipment and tracking of the order.
Those customers also receive the automatic notification of shipment with the Tracking Number and the tracking instructions upon shipment of the order.
The charges for the products purchased from this web site will appear in the customer's credit card statement under our company's name "InTech Marketing".
The received orders are subject to verification and approval before they are being processed.
The "InTech Marketing" company reserves the reject the received order. Subject to the product availability, customer's buying history consideration, possible product recall or else.
The customers whose orders cannot be processed or have been rejected will receive the prompt Notification of Cancellation via email. If the charges were applied, the refund will be issued promptly along with the Credit Invoice sent via email.
Please Note, at no conditions our company will be responsible for the service charges or fees of any kind imposed by the customer's financial institution in connection with these transactions, that may arise as per the service agreement between the customer and the customer's financial institution.
The Order can be Canceled at No Charge only if it has not been shipped out yet.
The request for cancellation must be sent to us in writing via Email at email@example.com
The Subject line of the cancellation email should read "Cancel Order # (Order Number)".
Under no Circumstances the order can be cancelled after it's been shipped out.
The Notification of shipment along with the Tracking number will be provided to the customer as a proof of shipment.
Meanwhile, after receiving the product, the customer may return it back to our company for a Refund or for a Store Credit. Please see the guidelines for Return, Refund Policy below.
Order Cancellation Grace period.
If the request for cancellation is submitted after the 48 hour Grace Period from the time of placing the order, the 5% administration cancellation fees will be deducted from the amount of Refund.
The customers, who did not cancel the order before it was shipped out, but refuse the shipment of their order are Subject to the following charges and fees:
To minimize the delivery rates and the time in transit too the destination address, we may ship the products from different locations in Canada and USA.
There are No Additional Charges or Extra Fees for Border crossing shipments such as: customs duties, brokerage fees, etc. for all US and Canadian customers regardless of the warehouse location the products are shipped from. The products between Canada and USA and shipped duty-free under NAFTA Agreement.
The products are shipped by the delivery service of customer's choice from the delivery options displayed in the web site. We reserve the right to ship the product by the alternative carrier or delivery service, which is the same or superior to the one selected by the customer in terms of the time in transit and its reliability for a specific destination.
The shipment cannot be stopped, re-directed or returned back after it left the warehouse. Therefore, if the shipment refused by the customer after it's been shipped out, it automatically becomes a Return Procedure with all applicable charges and fees.
Please Note! Unless specified otherwise, the time in transit by Ground (Standard) services excludes the weekends and Holidays. The Saturday delivery service may be available for particular (faster and more expensive) delivery services offered by some carriers or at extra cost (as provided in description of delivery service).
It is a customer's responsibility to provide the accurate and complete delivery address to ensure a successful delivery of the order. If no one is available to accept the shipment and sign for it at a time of delivery, the customer or someone else on customer's behalf should contact the carrier at the phone number provided in the "Delivery Notice" and to make sure the order is re-delivered or pick-up before the due date.
If, despite of all efforts and a sufficient number of delivery attempts the carrier was unable to deliver the order and had to return the product back to the shipper, the customer is going to be responsible for the shipping charges both ways along with all additional applicable charges and fees (please see the guidelines for Return, Refund Policy below).
Carefully inspect the merchandise upon arrival for possible damages in transit. If the problem is found, take the clear pictures of the damaged product and the packaging then call us at our toll free # 1-888-324-9907 and/or email at firstname.lastname@example.org immediately to report the problem.
Please Note! It is very important that you keep the damaged product and the packaging, as it may be required for the courier to investigate the problem. To help us speed up the shipment of the replacement product, please send us the pictures of the damaged product and the packaging via email. Include your Order # number and the serial number of the product (if applicable).
All damages in transit should be reported to InTech Marketing not later than within 48 hours from the date of receiving the shipment. The merchandise is deemed to be in good order and free from defects, if no damages or problems are reported within this time frame.
The merchandise damaged in transit and timely reported to our company will be replaced with new one ASAP at no extra cost to the customer.
Unless specified otherwise, all products sold through this web site are backed by 30-Day Money Back Satisfaction Guarantee.
If you're not completely satisfied with the product purchased from the web site, you can return it back for a Refund or a Store Credit within 30 days from the date of purchase (Invoice).
All replacement filters are disposable items. Once you unseal and install the filters in your unit, they are deemed to be exactly as ordered and suitable for the purposes for which they were sold. And unless provided otherwise, the replacement filters cannot be returned back for a refund or exchange under this Guarantee, regardless of the number of days or even hours they've been used.
Therefore, it is important to make sure that, you're ordering the correct replacement filters for your unit. We strongly encourage you to contact our company for help if you're not completely sure.
The product has to be sent back:
No Returns will be accepted without the Return Authorization (RA#) number.
If the product is sent back to our company without the RA#, the shipment may be refused upon arrival and will be returned back to the sender / customer at additional cost.
To obtain a Return Authorization (RA) number you need to Fax us or email the signed letter "Request for RA#"
Download the LETTER in .doc (document) format
Download the LETTER in .pdf (Acrobat Reader) format.
Read the Letter carefully, sign it, scan and email it in the attachment at email@example.com
The RA# along with the simple instructions on how to prepare and send the product back will be sent to you via email promptly.
The merchandise should be returned in full in the original condition (no scratches, damages) and in the original manufacturer's packaging. Therefore, do not throw away the packaging or any part of it, unless you're completely sure that the product is problem-free and you're not planning to return it back for a refund.
All applicable accessories, free items (bonuses, if any) and materials (filters, User Manual, etc.) should accompany each return. Otherwise, the regular Sale Price of these items will be deducted from the amount of refund.
The returned merchandise is a subject to inspection for possible damages in transit or other problems.
If no damages or problems found, the refund is issued within a week from arrival of the shipment.
All applicable shipping and handling charges related to the shipment of the merchandise to the customer and back such as: freight, brokerage (if any), the credit card processing fees, administration fees, restocking fees, additional charges and fees (as provided in the conditions of the purchase and sale) are not refundable and will be deducted from the amount of refund / credit.
This policy applies to all the merchandise sold through our web site, including the one advertised with the shipping and handling charges included in the purchase price - "Free Shipping".
Some product may be a subject to additional "Restocking" or "Administration" fees if provided in the Special Conditions of the product description.
Please Note. The shipment may be refused and no credit will be issued if any of the conditions above is not met.
All products sold through this web site come with the Limited Manufacturer's Warranty applicable to the first retail purchaser.
Should you have any questions, an issue, or any problem with the product our company's staff will be glad to provide you with assistance and support.
However, all question regarding the Manufacturer's warranty, product reparation or replacement should be addressed to the manufacturer of the product directly. The warranty statement and the phone number of the manufacturer's customer service department can be found in the Owner's Manual included with the product.
According to the manufacturer's warranty, if the problem occurs under normal use and within the duration period of the manufacturer's limited warranty, the product is repaired or replaced with new one by the manufacturer at its own options free of charge to the customer.
If case of the minor defect (if any), the customer may request a repair kit along with the simple step-by-step instructions on how the fix the defect.
In the unlikely event of the product failure or a serious problem, the defective product should be sent to the manufacturer's closest warehouse for free reparation or replacement with new one (within the duration of the manufacturer's warranty period).
The product has to be sent with sufficient postage and protection at the address provided in the Owner's Manual on the product.
The repaired product or the replacement one is shipped back to the customer free of charge.
If the product requires reparation beyond the warranty period, it's done by the manufacturer at a cost on case by case basis.
All products that arrived damaged and timely reported to our company while accompanied by supported images of the damaged product, of the shipping box and the packaging, will be replaced with a similar product Free of Charge to the customer at the earliest possible time.
All purchases from our web site are subject to the mandatory applicable GST, HST and/or PST Sales Taxes, which depend on the province or a territory the customer (receiver of the product) resides in, as per Tax schedule provided below.
All transactions for the purchases made by Canadian customers are processed in Canadian currency and will appear in your credit card statement under the name "INTECH MARKETING".
There are No Sales Tax on all purchases of all products from this web site for all US customers.
All products sold through this web site are shipped to the USA Duty Free (under NAFTA).
There are no brokerage fees on all products shipped to the USA under $800 USD value. In no case our company will be responsible for any additional charges or fees imposed by your financial institution in connection with transactions for the purchases made from this web site. In no case "InTech Marketing" company will be responsible for any additional charges or extra fees such as, brokerage fees, disbursement fees, etc. other US government charges that may apply to the high value shipments from Canada to the USA.
The extra charges or fees may apply to optional product features or services such as:
All additional options or extra services with applicable charges and fees are clearly displayed in the product details or specified in the shopping cart.
None of these available options and corresponding to them charges will apply unless selected by the customer during the Order Checkout process.
The additional Eco-taxes or fees (if any) may apply in accordance with the Federal or Provincial laws and regulations. If there are any additional charges, they will be clearly displayed in the product description and the product pricing information, as well as in the shopping cart.