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Customer service - Contact us

Important Notice!!
The web site BIONAIRE.CA is fully owned and operated by "INTECH MARKETING" company - the Authorized dealer for wide range of Home, Office, Institutional and Commercial Environmental products from Bionaire, Holmes, Sunbeam and other manufacturers.
Therefore, all questions concerning the products, the fulfillment of the orders, order shipping, returns, etc.  for the web site BIONAIRE.CA are being directed to and will be answered by the "INTECH MARKETING" company's staff.

Contact by Phone

Toll Free: 1-888-324-9907 - Canada and USA only.
Tel. #: +1-905-469-1536 - from all other countries.
Local Tel. #: 905-469-1536

We strive to take all phone calls during our business hours:
8:30 AM to 5:00 PM Eastern Time, Monday through Friday.
During Off business hours please feel free to leave a message on our company's answering machine.
Someone will return your phone call at the earliest possible convenience.
To help us answer your question or address the issue the most efficient way, do not forget to provide the following:

  • your name
  • your contact phone number
  • the reason of your call
  • the product name and number (if applicable)
  • the order number or Tracking number (if applicable)

Contact by Fax (Facsimile)

Fax. #: +1 905-469-1536

Please Note.
To prevent the reception of unsolicited (junk) mail directed to our Fax number in high volume, the Fax machine may be turned off during the off business hours.
Therefore, for successful transmission and reception of your Fax paper please send it during the business hours only:
8:30 AM to 5:00 PM Eastern Time, Monday through Friday.

Contact by Mail

Our company's mailing address:

InTech Marketing
6-1500 Upper Middle Rd. West, Ste. 232,
Oakville, ON, L6M 0C2, Canada

Important Notice.
The above address is for receiving the Mail or the Product shipped to our company by Postal Service, UPS, FedEx, Purolator, DHL or by other carriers only.
There is no Retail outlet, a Storefront or a Warehouse at the above address.

Contact by Email

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Question regarding Invoicing, Billing, Refund or Credit.

Questions regarding products, placing orders, order status, returns.

If a technical problem occurs on this website